Wesbank service atrocious

I have been holding on for over 1 hour to get through to the vehicle settlement department, this is unacceptable service. I eventually gave up as my airtime ran out therefore this cost me money for no service. I would appreciate it if somebody in authority would call me back *** to answer my query as soon as possible. I want to settle my car outstanding balance and will not use Wesbank again in the future. Their telephonic service is atrocious.