Wesbank service and understaing in Covid

I am a professional singer, and not able to work. I enquired from support, and Uraine said that Wesbank will not extend payment relief, and that I will go into arrears. In my 25 years of adulthood, I never missed a payment. Uraine makes it seem that it is OK. I am not happy with the level of understanding and support. The fact that I cannot work is out of my hands. Asked to speak to a manager, and she said due to Covid it is not possible. SO has Covid taken managers away. Level of customer service was utterly disgraceful. Was told to send a mail, but from past experience, nothing will happen. Can someone assist. Who can I speak to??????