Wesbank service

On the 19th June I received an sms as well as an e-mail to request confirmation of my comprehensive insurance for my vehicle. I immediately responded by getting the required confirmation from my insurance company, and send it to Wesbank insurance confirmation as requested. On the 25th I received another request, and I responded by re sending the confirmation again. Today 1st of July I received another mail and notification advising me that Wesbank Insurance were unable to get hold of me, and that they are going to add limited insurance cover to my finance,until they receive this confirmation. When trying to phone them, I held on for 15 minutes without getting in touch with the promised consultant. When trying to use the link provided in the mail, it does not work? - How am I supposed to to get this required document to Wesbank if their mail nor weblink nor phone number works????