1 reviews | Active since Jul 2020
WESBANK SERVICE = 0/10
Collections/Refinancing...
2 online applications
2 telephonic applications
10+ calls
countless e-mails
3 complaints submitted
All this just to refinance my balloon payment. Eventually got the contract but now harassed every day for the settlement of my account.
All this over the last 3 months!
No one but no one has responded on my complaints submitted. I repeat my case every day to the consultants, nothing is done and I get the same call the next day and and and
Its like ground hog day.
I have NEVER had such poor service from any bank, they will never get repeat business from me.
Desired outcome: Settle my account, ensure no reporting has been done to credit bureaus, stop calling/harassing me every day and an official apology from someone that really means it.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution