WesBank - Send me my Vehicle Registration Documents PLEASE

I paid my last car payment at the end of April 2022, I didn't receive any notification from WesBank confirming the same. On the 10th of June I requested WesBank to send me my vehicle registration papers. On the very same day I received an email from WesBank confirming my request and to say the papers will be sent via courier. On the 14th of June I received yet another email from WesBank confirming what documentation will be included and that it will take 3-5 working days to be delivered by courier. 10 working days later I have still not received my documentation and until I have I cannot sell my car.

The lack of customer service is shocking. Really disappointing!!!