SC
Stephan C
1 reviews | Active since Sept 2010
09 Apr 2023, 07:05
Wesbank *****s your money and keeps quite
Last month I settled my account with Wesbank for my vehicle and requested my NATIS documents. When I logged in on the online banking my account was in R2600+- in credit because I payed a months amount to much (thats what the app showed). On the 1st of April Wesbank deducted the normal debit order even though I settled and my account showed R7000+- in credit. This week my account disappeared from my online profile. As far as I know Wesbank owes me at least the debit order’s money.
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WesBank's replyOfficial
11 Apr 2023, 07:45Dear Stephan Coertzen,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply11 Apr 2023, 07:45
Official
Dear Stephan Coertzen,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution