1 reviews | Active since Mar 2009
Wesbank's service is beyond Distasteful
The whole Wesbank private finance is so disgusting and distasteful. How do you even make business. Oh wait by lying to your clients. All the information given by Cindy has cost me as a customer financially. Advising to take my car myself for tests at Debra who is no longer accredited by Title Guard. It's the one excuse and lie after the other with promises to phone me back. That's just one of the shockingly bad service I got. After numerous attempts to call I finally spoke to her team leader who promised to phone me by 5 yesterday to rectify the problem. I'm still waiting. They unfortunately always on coffee or lunch break. Is this how you conduct business. I've been approved but seriously considering taking this to social media and going through another finance company!!! Wesbank equals *****!!!!
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. In this instance, the Titleguard employee meant to distinguish between full multi-point vehicle assessments as opposed to the technical inspections performed by DEKRA as the latter is better suited for our purposes. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. We can however not eliminate the possibility of vehicle failure as the consumer is equally liable to exercise due diligence. Further feedback in terms of the transaction will be relayed accordingly in due course.
Sincerely,
W
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same way that a dealer would conventionally. In this instance, the Titleguard employee meant to distinguish between full multi-point vehicle assessments as opposed to the technical inspections performed by DEKRA as the latter is better suited for our purposes. We wish to highlight that WesBank Private Finance takes every reasonable precaution during the application process in an effort to minimise as well as mitigating the risk observed with this type of transaction. We can however not eliminate the possibility of vehicle failure as the consumer is equally liable to exercise due diligence. Further feedback in terms of the transaction will be relayed accordingly in due course.
Sincerely,
W