Hellopeter
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MB
Mandy B

1 reviews | Active since Mar 2013

30 Nov 2018, 09:40

Wesbank running from ***** activities!

Wesbank has "sold" my logbook of my vehicle to another person without my permission.!! The Licencing Department has Wesbank as the Title Holder of this vehicle, yet Wesbank denies this, yet refuses to help! For the past 3 years I have been pleading with Wesbank to assist with a copy of this logbook. When I finally suggested ***** must be involved yesterday - my email address has been BLOCKED from reaching Wesbank! They sent a rude email and proceeded to block my communication! This will be reported to the Ombudsman and Media if not sorted immediately!! Please Do NOT trust Wesbank - someone is involved in ******* activities and covering up!! And what business would EVER block communication from a current and past client of theirs - I have had many vehicles through them before. NEVER again!!

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Replies (3)
WesBank
WesBank's reply30 Nov 2018, 10:59
Official
Dear Mandyjane

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter. 

Your reference number is  CRS85D4F.
 
Regards, 
Rodney Nadar
WesBank Service Resolution 
MB
Mandy B's update11 Dec 2018, 14:08
Reviewer Update
After posting this complaint, Rodney Radar from Wesbank called me within the hour - exceptional! In 5 minutes Rodney had sorted my 3 year-long problem out. What took 20 consultants 3 years to try figure out, Rodney not only gave the best, polite and respectful service ever experienced from Wesbank, but he had my logbook delivered into my hand within 5 working days!! That was absolute brilliance! If only the whole of Wesbank had the same level of customer care as this. Hopefully the manager who blocked my email address is asked to leave. Wesbank - save your business name with people like Rodney. He has single-handedly restored your shoddy name in the business arena. Thank you for your help!
WesBank
WesBank's reply11 Dec 2018, 14:17
Official
Dear Mandyjane

Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams. 

Regards,

Tina Du Toit