SK
Sonto K
1 reviews | Active since Aug 2021
13 Jan 2022, 13:02
Wesbank RT46 merchants
Since the onboarding of the RT46 contract to Wesbank and we were encouraged to register but the work allocation is not allocated fairly the call centre engine that they refer to that allocates work is unfair and only allocates to their preferred merchants I have tried many times to communicate with Wesbank but to no success we have not recieved more than 5 jobs whilst other merchants and over loaded with work
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WesBank's replyOfficial
13 Jan 2022, 13:37Dear Sonto K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply13 Jan 2022, 13:37
Official
Dear Sonto K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution