NP
NEETHA P

1 reviews | Active since Apr 2023

26 Jan 2024, 14:32

WESBANK & RIFLE RANGE MOTORS

<div>I bought a secondhand Ford Kuga 2014 for R129 000 on 14/12/23 - The car had a few things that needed repair , like the mud flap was missing, under engine cover,tow bar cover, front tow cover, smash n grab, the clutch to be replaced, interior leather damage on the 2 front doors,n a few other things,we were told to come back on the 08th as it was the festive season and all the company's are closed. I see an amount of R3000 was added onto my contract for CAR TRACK without my knowledge, There is no tracker on my vehicle, I phoned CAR TRACK and they confirmed this, I must pay R 3000 over 72 months + INTEREST.I did complain to Wesbank and the assited and some of the repairs were done, but not the clutch and smash n grab, the leather interior was replaced with cloth, now I am bound by the contract, Today is the 26th of Jan 24, Wesbank will debit their money, car insurance will be paid, I still dont have the car, still at the dealership,I told Wesbank I don't want the car, to cancel the contract and stop the debit order, based on all the detailed complaints I sent to Thabilise Motloung, Abraham Van Der Berg and Annalize Joubert. Thabisile told me that I will have to collect the car or else I will be abandoning the vehicle and it will affect my credit negatively and I will be responsible for the car anyway. I have never driven the car, Wesbank supports a business that is dishonest and I am unfairly treated. People please be aware when signing a finance contract, take your time, read through carefully.YThe dealership promised to do repair everything we discussed and once the contract was signed they refused and gave us so much hassle.I am bound and will just have to pay that money + interest to Wesbank for the next 72 months.</div>

0
Replies (1)
WesBank
WesBank's reply26 Jan 2024, 16:20
Official
Dear Neetha Pillay,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
 We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution