Wesbank Review

Recently, Wesbank has been one of the most frustrating experiences of my life.

I wanted to make an additional payment for my vehicle, but their pay gate did not work.

First, the payment didn't go through. Then, a second attempt showed as successful with an exorbitant amount, yet no authorization prompt was sent to my banking app.

After querying the payment via the customer service line (keeping in mind the 10 to 20 minutes wasted on hold), I was told to check with my bank to see if a payment went through, as it takes up to two business days to reflect.

Furthermore, I was told that I should use their app and that they would escalate the paygate problem and get back to me. I'm still waiting for feedback on that issue.

Luckily, nothing went through.

Now on to the app, where my profile needs to be activated. Here we are, days after the initial activation call and multiple additional calls to app support, and my profile is still not activated.

As of the time of writing this review, none of their online platforms will load. I have tried multiple times on multiple devices.

Every day I'm delayed by their tardiness is causing me to pay unnecessary interest, which I was proactively trying to minimize.

From my experience, I can tell you they'll show up initially for the contract signing, but after that, don't expect anything resembling support or service. Instead, be prepared for an abundance of unnecessary calls that are placed on hold and result in nothing but wasted effort.