WesBank repeatedly requesting documents already submitted four times

I am extremely disappointed with WesBank’s handling of a simple request for proof of comprehensive vehicle insurance.

I have already submitted the required information and insurance document four times, yet I have received another email demanding the same information again. I have also called WesBank multiple times, sent emails and lodged a formal complaint through the WesBank website. Despite all these attempts, I have received no proper response or resolution.

The calls either disconnect, go unanswered or fail to produce any meaningful assistance. It is unacceptable that a customer must repeatedly submit the same document while WesBank fails to process it or respond to a formal complaint.

I require WesBank to urgently:

1. Locate and process the documents already submitted. 2. Update my account to confirm that the vehicle is comprehensively insured. 3. Stop sending repeated automated requests for the same information. 4. Confirm that no additional insurance, fees, penalties or adverse action have been app**** to my account. 5. Provide written confirmation that the matter has been resolved. 6. Provide a formal complaint reference number and explain why my previous submissions were not processed.

I have made every reasonable effort to resolve this directly with WesBank. I should not have to resort to a public complaint to receive basic assistance.

WesBank, please investigate this urgently and contact me with a final resolution—not another automated request for documents I have already submitted four times.