WESBANK REGISTRATION PAPERS

This is very bad after service that Wesbank provides. We sold a vehicle and paid it off 3 weeks ago. Requesting the registration papers on email as requested. you cannot get through telephonic and they take 3 days to read an email and if you are lucky they will reply.

a Week after the 1st email we got a response to decide where we want the papers been delivered. My son chose an option of the DSV box near his work. 3 days later they informed us via email that their process has been changed and they will register the vehicle in my son's name and send the papers to him...Requesting him to pay the R350 for the registration... "WHICH HE PAID AND SEND THE PROOF" he tried to phone them but that is a NO GO THERE CASE.... you just DON'T get through on any line to them... a few days later my son received another email..requesting the proof of payment of the registration papers...wich he did send in his previous email... Tuesday he sends another email asking how far this registration is and how long he has to wait for the papers...The new owner is very upset with us because of the delay... He already took the vehicle to do the roadworthy and it is going to expire...and still, we did not get any reply from Wesbank and we can not get hold of them on the telephone... WESBANK SERVICE IS WORST IVE EVER EXPERIENCED IN MY LIFE.