Wesbank registered ornament finance provider

On October 2022 I Purchased a vechile from an so called esteemed dealer in Pretoria the financing was done by Wesbank with all the bells and whistles shorty after not even a month I came to notice that one of the main components was faulty, the turbo was emitting a high pitched sound I proceeded to take the vechile to the local Ford gerage where I reside and after inspection they notified me that the turbo is indeed faultly and prone to break at any given time if driven for like that for an extended time I proceeded to contact Wesbank and was assigned to a Wesbank emplyee to that you can never get ahold of and almost never respond to emails, the representative sent me a set of rules to comply with while he conducted his so called investigation the rules imp**** that the vechile remained insured, I continue paying the monthly installment and the most redilouse of all that the vechile in question, my only means of transportation be subjected to minimal usage. After a year I haven't come any further in any shape or form getting assistance from Wesbank in this matter I have only used the vechile to drive from my house to work having to cancel my planned December vacation and refraining from any trip outside of town while paying monthly installment after monthly installment for a vechile I cant utilise completely to honour Wesbank terms. At this point and time MIOSA has ruled in my favour that the dealership in question replace the turbo the dealership just proceeded to ignore the ruling ive gone gone so far as to acquire assistance from a lawyer and have ford give a written report stating that the turbo needs to be replaced to avoid the chance of damaging the engin should it break only to be ignored by the dealership and Wesbank once more. Yesterday after being ignored for a month I decided to leave a complaint at Wesbanks complaint centre about the poor service and refusal to assist today I got the same response from a different Wesbank representative that I should continue to pay the monthly installments ,keep the vechile insured, and that after a year Im still expected to subject the vechile to minimal usage, only difference this time around is that now if the vehicle should be damaged ill be liable although ive I reported the problem a year ago.

Im livid what Wesbank basically told me is that they expect me to pay a vechile I cant utilise that they dont care financing vechiles for dealerships that will take no accountability if they sell a vechile to their clients thats not mechanically sound and that they dont care for their clientele aslong they get their money. As I read through the reviews left on here about Wesbank I realise now why I have been struggling to receive any help from them this past year and that my experience will probably not be any better in the future, but I will continue to fight Wesbank and the dealership If i knew what I know now I would have done my homework about Wesbank although this is my second vechile financed with them I will never get a vechile financed with them again and rather pay bit more with a bank like Absa but know they'd assist if something like this would happen