LM
LE M
1 reviews | Active since Nov 2019
29 Mar 2021, 13:15
wesbank refusing to refund excess paid amount and to close my account
My account is settled with an overpayment or excess money paid into account. After tons of emails and phone calls requesting refund of an excess amount paid into their account, almost 3 months later , wesbank has the nerve to send me a "reminder" about my next installment. They continue to charge service fee, interest and insurance.
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Replies (2)0
Replies (2)
WesBank's replyOfficial
29 Mar 2021, 14:43Dear LE Matshego,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply29 Mar 2021, 14:43
Official
Dear LE Matshego,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
LM
LE M's updateReviewer Update
02 Apr 2021, 06:25Prompt response on this platform and don't be fooled, because that's about it, my query is still unresolved.
Access amount I overpaid into my account doesn't reflect anymore on either the statements or the FNB mobile app, so there is no trace for me to follow up on what happened to the overpaid amount.
As a last resort one will have to approach the industry regulator to get to the bottom of this.
Access amount I overpaid into my account doesn't reflect anymore on either the statements or the FNB mobile app, so there is no trace for me to follow up on what happened to the overpaid amount.
As a last resort one will have to approach the industry regulator to get to the bottom of this.
LM
LE M's update02 Apr 2021, 06:25
Reviewer Update
Prompt response on this platform and don't be fooled, because that's about it, my query is still unresolved.
Access amount I overpaid into my account doesn't reflect anymore on either the statements or the FNB mobile app, so there is no trace for me to follow up on what happened to the overpaid amount.
As a last resort one will have to approach the industry regulator to get to the bottom of this.
Access amount I overpaid into my account doesn't reflect anymore on either the statements or the FNB mobile app, so there is no trace for me to follow up on what happened to the overpaid amount.
As a last resort one will have to approach the industry regulator to get to the bottom of this.