OM
Orateng M
1 reviews | Active since Oct 2016
29 Oct 2021, 15:16
WESBANK REFUSING TO GIVE ME MY REFUND
October was my last instalment month and Wesbank debited the normal debit amount I've been paying for the rest of the contract which was not the balance. Now they're refusing to refund me the extra amount they debited. I called them and couldn't give me a proper explanation why they want to refund me R11.00 of more than R300 they debited. ******!
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Replies (2)
WesBank's replyOfficial
01 Nov 2021, 18:48Dear Orateng M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply01 Nov 2021, 18:48
Official
Dear Orateng M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
OM
Orateng M's updateReviewer Update
03 Nov 2021, 10:10Two days later and I haven't heard anything from Wesbank.
OM
Orateng M's update03 Nov 2021, 10:10
Reviewer Update
Two days later and I haven't heard anything from Wesbank.