Wesbank refusing to close an account on a paid off car

Item: WesBank
Rating: 1
Author: charmaineceliwe C

I don't understand why are u guys refusing to close off the account when the car has been paid off and you have even provided me with the paper from inatis. I just want you guys to close the account, stop sending me statements and stop paying the credit life insurance on a car that I have sold to someone else. Please please close the account.

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Replies (1)

WesBank's replyOfficial

12 May 2020, 07:35

Dear Celiwe,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution

WesBank's reply12 May 2020, 07:35

Official

Dear Celiwe,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution