Wesbank refuses to send my vehicle documents

I had a vehicle financed through FNB / Wesbank that was settled two months ago. I contacted Wesbank for delivery of the original Natis document, and received an SMS on Thursday 04/05/2023 that my shipment had been collected by DSV. On 08/05/2023 I received a SMS that the shipment would be delivered and then on the 11/5/2023 I received a SMS that my shipment had been delivered. But I wouldn’t be posting here if it was as simple as that… because that is the only communication from DSV and I most definitely had not received any delivery from DSV. I contacted DSV directly, where I was told that the shipment had been delivered to Cape Town. I live in Durban. Wesbank doesn’t reply to emails and the last time I called the call centre the operator was just very unhelpful. Wesbank, kindly contact me and tell me how I can get my registration documents that are now two months overdue.