Wesbank REFUSES to assist me with a query over a month old.

WesBank is absolutely useless at responding to clients with regards to payment break queries. On the 24th of March I emailed WesBank requesting information about a payment break so that I had all my ducks in a row in case my salary was affected by COVID-19. No Response. I contacted them again on the 18th of April with proof of my income cut. No Response. I reached out to them on Twitter - Only to be told that I did not have a credit life policy with them, this after I specifically stated that my query was with regards to Vehicle Finance - I responded showing that they debited my account monthly. No Response. I app**** for payment relief on their online portal. No Response.

Your debit order comes off on the 29th of every month. This month there will probably be NO FUNDS in my account to be able to cover it. Will you bother to contact me with a resolution then? Or carry on failing to assist a customer and ignore your legal obligation to assist me?

So - to resolve my query I need two things to be done.

1) To actually be assisted with my payment break request as I have no money and I am out of time. 2) For WesBank to actually respond to my query about the Final Credit Life Insurance Regulations, 2017

I need contact and a resolution BEFORE your debit order goes off so that I can continue to pay for my vehicle - which is my only form of transportation and without it you may as well be signing off my home as well for I will not be able to work and not be able to afford any of my debt.