WesBank refuses to assist.

I am writing on behalf of my daughter, as she is a teacher and is extremely busy. She defaulted in the payments of her car and Wesbank issued a summons for the car to be removed by the sheriff OR to pay the car in full. This was THREE weeks ago. She quickly got a loan and paid the R19k outstanding (including all the legal fees) She has been paying this car off for approximately 4 years. Obviously she does not want to lose it and has written to Wesbank explaining that she knows she erred in the payments of the car and to please give her another chance, as she can afford the monthly payments now. She explained that if she loses the car, she will be unable to go to work and obviously will lose her job. Wesbank ignored her pleas and cancelled the contract. She then managed to obtain the money to pay the car in FULL and advised them of this fact. She has sent 15 emails and phoned them 8 times only to be ignored. All she is trying to do is obtain A SETTLEMENT LETTER, from Wesbank, so she may purchase the car outright and have transport to go to work, etc. She does not know what more to do to get this letter. With so many people in financial trouble and so many cars being reprocessed, one would think they would gladly assist her by issuing this letter to her and having one more case off their books. I highly recommend that if one is buying a car and need finance, that they do not go through Wesbank. They are not prepared to help their customers in any way whatsoever.