AW
Amaan W

1 reviews | Active since Dec 2018

19 Oct 2020, 10:59

Wesbank refuse to restructure in these difficult times.

I have 2 vehicles on finance with Wesbank. Due to Lockdown my business has taken a huge knock. I have asked Wesbank on multiple occasions to restructure my deal, as the one vehicle is 2 months in arrears and the other is 1 month. I am going forward able to make normal payments and nothing more. The only solution I am offered is to pay extra payments in addition to existing payments. I do not have extra money. Why was Standard bank able to assist in less than 5 minutes? Then they call you non stop 5 times a day. I have lodged a complaint with the https://www.obssa.co.za/ and even that doesn't make any difference. They will continue to harass you. SHAME ON YOU WESBANK.

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Replies (1)
WesBank
WesBank's reply19 Oct 2020, 11:14
Official
Dear Amaan,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution