DA
Donald A
1 reviews | Active since Feb 2012
02 Feb 2023, 21:01
Wesbank refuse to refund debit order after settlement
I sold my car and settled the amount owed on my vehicle on the 27th of Jan. Wesbank still went ahead and debited my account on the 1st of Feb. I've asked them to refund me all money and close my account. So far they have refused to do so. Very unprofessional and *********. Systems should be in place that perform this processes automatically.
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Replies (2)
WesBank's replyOfficial
03 Feb 2023, 07:23Dear Donald A
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply03 Feb 2023, 07:23
Official
Dear Donald A
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
DA
Donald A's updateReviewer Update
03 Feb 2023, 08:43Thanks. It was all sorted out
DA
Donald A's update03 Feb 2023, 08:43
Reviewer Update
Thanks. It was all sorted out