Wesbank refunds delay processing time and no matter of urgency to any processing.

Very very dissapointed with Wesbank refunds department. I have sold my vehicle on 27 December 2024. Since 3 January 2025 communicating with the Wesbank department to process refund but until today nothing!!! It has been 11 days since the start of process, every consultant with a different story, then 48-72 hours delay, when this is passed, then 5-7 working days, then when this is passed 10 - 14 days?????? If Wesbank needs money to be paid by customer they harrass you with phone calls, send messages and emails, if no response within 2-5 days you are handed over to the legal department for legal action to be taken, but if the customer needs to be refunded they don't act at all and just waste time as they see fit. Very very disappointed this is totally unacceptable!!!