SL
Stiaan L
1 reviews | Active since Aug 2011
09 Jun 2021, 18:16
Wesbank refund issue
On the 20th of May I settled my vehicle financed by Wesbank and payment was from an FMB account so reflected immediately. On the 26th May my account was debited with a monthly installment.
I phoned Wesbank on the 27th and the contact center agent said I must phone back on the 31st of May(Monday) as the monthly payment doesn't reflect yet. On the 31st I phoned and got a reference ***7 which said my refund has been logged and will receive feedback in 48 hours. I phone again on the 4th of June and got another ref number emailed to me this time, ***. They agent mentioned he doesn't see a refund request but assured me I has been logged.
It's now the 9th of June and still no refund.......
Helpful (0)
Replies (4)0
Replies (4)
WesBank's replyOfficial
10 Jun 2021, 09:19Dear Stiaan L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Jun 2021, 09:19
Official
Dear Stiaan L,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SL
Stiaan L's updateReviewer Update
11 Jun 2021, 15:48And still no refund or feedback......
SL
Stiaan L's update11 Jun 2021, 15:48
Reviewer Update
And still no refund or feedback......
SL
Stiaan L's updateReviewer Update
17 Jun 2021, 08:31Thanks to Neo Sithole for assisting in this matter! Communication since Neo took over the issue was very good and resolved in a couple days. Wish Neo was my first contact when I reported the issue the first time. Need more Neo's in Wesbank!!!
SL
Stiaan L's update17 Jun 2021, 08:31
Reviewer Update
Thanks to Neo Sithole for assisting in this matter! Communication since Neo took over the issue was very good and resolved in a couple days. Wish Neo was my first contact when I reported the issue the first time. Need more Neo's in Wesbank!!!
WesBank's replyOfficial
17 Jun 2021, 09:30Dear Stiaan L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply17 Jun 2021, 09:30
Official
Dear Stiaan L
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution