WESBANK REFINANCE AGREEMENT

*** I app**** for a refinance for a balloon payment, submitted all required documents to Tamlin Adams. also agreed on the 1st debit for the 15th of November 2019. ti ll today no debit has been done, been sending e-mails and calling the ff numbers, all I get is an automated prompts and the receptionist who has no idea what im talking about.Direct line *** // Cell ***. the next thing they will be asking Collections department to call me or handing over the acc, or ask me to go and pay in their bank account (no I have to risk carring cash), i will also be labelled as a bad payer at ITC or they will want to fetch their car, also I will be paying extra interest due to missed deductions by them. is this a way banks are making money from us. I need this resolved ASAP and they must use competent people who know what they are doing. im sick and tired of making follow ups on emails and making calls and no one bothers to come back to me.