PC
Patrick C
1 reviews | Active since Jul 2018
19 Dec 2018, 09:06
Wesbank received double payment
Wesbank is fast asleep when it comes to settlement and payment back to their customers. My ****** car was settled and proof of payment was also send to Wesbank that the payment was made to Wesbank. Wesbank also deducted payments and therefore received double payment ? It seems as if Wesbank do not want to communicate with me ? My account is ********** 3438 and Zinhle Ngwenya tel ********** 274 is the Wesbank handler at settlement section Wesbank is failing to walk that extra mile for me .
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Replies (2)
WesBank's replyOfficial
19 Dec 2018, 12:02Dear Patrick,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS862D3.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS862D3.
Regards,
Patience Ramanugu
WesBank Service Resolution
WesBank's reply19 Dec 2018, 12:02
Official
Dear Patrick,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS862D3.
Regards,
Patience Ramanugu
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS862D3.
Regards,
Patience Ramanugu
WesBank Service Resolution
PC
Patrick C's updateReviewer Update
20 Dec 2018, 14:47Thank you wesbank for giving me the required assistance. A thank you to Ronel Jansen Van Vuuren
Collections Insurance Team Leader WB MOTOR whom assisted me in a professional manner. My problem is sorted out now . Ronel did more work in 2 days than the other people could in more than a month. Thank you Ronel
PC
Patrick C's update20 Dec 2018, 14:47
Reviewer Update
Thank you wesbank for giving me the required assistance. A thank you to Ronel Jansen Van Vuuren
Collections Insurance Team Leader WB MOTOR whom assisted me in a professional manner. My problem is sorted out now . Ronel did more work in 2 days than the other people could in more than a month. Thank you Ronel