Wesbank Promises Not Kept!

I recently sold a vehicle through Wesbank. The service was fairly on par, besides a few delays towards the end of the vehicle sale. Throughout the communication process I was told that I would be refunded for a roadworthy performed on my vehicle, however once the sale was concluded I never received the reimbur*****t for the roadworthy. After enquiring why, I was suddenly informed that only a Dekra "report" would be reimbursed, which begs the question a) is the roadworthy not a "report" on the vehicle's roadworthy status, and b) if a ROADWORTHY expense would not be reimbursed why was it communicated that this would be reimbursed?

Secondly, the value I was paid out is less than the value confirmed in my "ELECTRONIC FUNDS TRANSFER CONFIRMATION" letter received from Wesbank.

Very poor service from a company I have used in the past and used to appreciate for good service.