1 reviews | Active since Jul 2012
WESBANK PRIVATE TO PRIVATE VEHICLE FINANCE
Wesbank is offering a great service with Private to Private Finance, but the efficiency of their staff and processes leaves a bad taste in your mouth. I have app**** for pvt finance 11/06 and mix up with incorrect quotes etc started my bad experience. Wesbank add value added products without discussing it with you as the buyer/consumer/customer. I decline all the producst, but when iContract should be signed then all the products are back on the documents!! Whilst busy trying to sign the icontract I realised that the purchase price have changes(with R2000) and upon questioning this with Wesbank Consultant, she simply said that Title Guard should have explained the R2000 SECURITY FEE...I disputed this, because both the seller and I submitted our documents for the deal in record time(with no delays or outstanding docs) and we were fully aware of the Settlement Deadline(as the vehicle I am buying was bank financed). Yesterday(18/06) the settlement expired and NOW Tiltle Guard refuse to settle the bank, because the settlement expired and they want me or the seller to pay the difference before they can settle!! WHY SHOULD I PAY FOR THE POOR SERVICE OF WESBANK!!
Thank you for bringing this matter to our attention and affording us the opportunity to address you accordingly.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same was that a dealer would conventionally however their service come with a levy. This fee is payable to Titleguard but may be included in the purchaser's credit agreement and as such, Titleguard is required to advise the vested stakeholder's fully.
We have contacted you to provide feedback accordingly.
We trust that this is in order and thank you for making WesBank your asset financier of choice.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address you accordingly.
In the processing of a private transaction, Titleguard acts as an intermediary that facilitates and validates the purchase transaction whilst insuring that due diligence is observed in the same was that a dealer would conventionally however their service come with a levy. This fee is payable to Titleguard but may be included in the purchaser's credit agreement and as such, Titleguard is required to advise the vested stakeholder's fully.
We have contacted you to provide feedback accordingly.
We trust that this is in order and thank you for making WesBank your asset financier of choice.
Yours sincerely,
WesBank