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Bryan E

1 reviews | Active since Oct 2021

10 Oct 2025, 12:05

Wesbank Private finance the worse service ever *** AVOID ***

Don't use wesbank's private finance at all as they are all *********** starting from the F&I Gavin Harris to the registration. Out of the whole process the F&I only called me once throughout the process and I had to do all the calling to find out how far they with the approval, what documents is needed and when and how I can collect the vehicle.

Lucky the private seller was able to trust me and we arranged our own vehicle delivery without wesbank having being able to assist with the process. All I can say the service is pathetic. On the 8th of August when the F&I (his only call) called he said everything is in order and payment to the seller will be done but just to find out the payment was only done a month later and the private seller had to pay an instalment in august and to his knowledge he thought the car was settled. So after all this wesbank only sent me the registration document on the 3 October which only gave me a day to get the vehicle licensed and to which i had no time to do. So now I have to pay for roadworthy again as this is only valid for 60 days.

*********** and pathetic is all i can say.

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Replies (1)
WesBank
WesBank's reply10 Oct 2025, 12:38
Official
 
Dear Bryan E ,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
 
We will be in touch with you to resolve this matter.
 

Regards, 
WesBank Service Resolution