Wesbank private finance service is terrible.

I did an application for private vehicle finance and it’s been a week already and Wesbank still hasn’t been able to give me an answer . They requested documents which I had sent and received an automatic reply to say it has been received however every time I call to see what’s happening they say it’s because required documents were outstanding meanwhile I had sent everything on time . In addition to that the call centre agents are uncertain about everything and keep telling me they’re pushing it forward but I have received nothing. I am about to lose the deal on this car and I had made travel arrangements thinking this process would take a week . Very poor service I will not use this service again .