WESBANK - Private Finance

Hello Peter, So in the current climate, I tried to steer clear of payment holidays. So I decided to sell my Motorcycle because trading it in for a small car was also a tried option. Miraculously i found a private buyer that would take over the settlement on my Motorcycle. He received a go ahead from his bank for finance. But Wesbank needs to help me with what ever paper work/ guidance I need for the sale to happen.

I have phoned Wesbank and they actually answer, got put through to 3 people and later they just gave me a number for Private Sales. I phoned and only received a message about COVID. Emailed, twice.

How can one department work and answer and the other not? And how long do we need to wait or can I tell my buyer that he should shop somewhere else due to Wesbank that cant do business.

Also then consider this my application for a Payment holiday...

Dont understand why they would risk losing monies and not gain a new client..

Regards