Wesbank Prestige Warranty is absolute Rubish!

Item: WesBank
Rating: 1
Author: Ruan K

I purchased a 2008 Suzuki Jimny with 136000km on the clock using Wesbank Private Finance. It took almost 2 months to finalise the deal because the Sales agent was absolutely useless. I even complained on Hellopeter and only thereafter things started happening. One of the products added to my monthly instalment is a Wesbank Prestige Warranty. According to this Warranty my car is brand new and under 80000km and I can only claim in 2024. I now cant claim for mechanical failure because someone made a mistake on my Warranty Policy. I am tired of Wesbank's absolute incompetence!

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Replies (1)

WesBank's replyOfficial

08 Jun 2020, 08:22

Dear Ruan K,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Services Resolution

WesBank's reply08 Jun 2020, 08:22

Official

Dear Ruan K,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Services Resolution