WESBANK premium plus product

My name is Thato and I've been trying to cancel the VAP plus premium for 2 months with Wesbank because they finance my car and it has been a bad experience. My reference number is ***. I have been constantly following up on my cancellation with my own airtime and time, been taken from pillar to post, there is no process in place to advise the client that the cancellation is being dealt with, you have to follow up all the time. They don't even have the decency to say you have been on the call for more than 15 minutes without any help, let us call you back. They have a process in place to deduct your premiums and send you statements that your premiums have been deducted, but when you want to cancel their products, nothing is being done-it is your responsibility as a client to call and follow up. The worst experience and time consuming experience of my life.