Wesbank Poor Support from Vaal Area Manager

Good Morning <br> <br> I lodged a complaint with the poor support i received from Wesbank Vaal Area Manager in regards to a damaged vehicle which was sold to me by a Dealership to which i barely put 500km on the vehicle . I supp**** all supporting documents through to Albert whereby he took the owner of Dealership word of mouth yet he had to be neutral and unbiased. I have had no luck with him he no longer replies to my mails or calls and would like to know who his Manager is as this is unacceptable . So the minute the deal is done Wesbank washes its hands of the deal what about protecting the consumer , i have gone as far as reporting this to the Ombutsman as Wesbank cannot assist or choose not to and as i can see there are more complaints about Albert Laubscher what is Wesbank doing about him and his poor service makes you wonder if this is not something more sinister