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george R
1 reviews | Active since Dec 2015
31 Jan 2022, 16:16
Wesbank Poor Service - Settlement Request
Absolute poor service. Just trying to get a simple settlement amount on my account seems to be a big ask. Tried the function on the app but it does not generate any document. I send 4 emails requesting a settlement. Zero reply apart from automated response.
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WesBank's replyOfficial
31 Jan 2022, 17:08 Dear George, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply31 Jan 2022, 17:08
Official
Dear George, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution