Wesbank POOR SERVICE

I am a client of Wesbank for probably 30 years plus. I was never in arrears on any payment in my life and expect better service.

In January 2021 I was in a position to settle my vehicle and requested a settlement amount. The amount was roughly R5 000 more as my outstanding capital on my statement. After I enquired about this I was told that it is a penalty for early settlement and I need to give 3 months notice of settlement. I immediately gave 3 months notice to settle on 7 January. Three months later, on 8 April I enquired about a settlement amount which I only received on 10 April, however I went online and received a settlement amount which I paid on 9 April in full. When I received the settlement amount via e mail it was R5 600 less than the amount I paid. When I enquired about this I was told that I will be refunded within 3-5 working days and even was quoted a reference number. After numerous e mails to Wesbank regarding my refund, I received a mail on 6 May that the account is closed and I will not be refunded. I have all the documentary proof of this. I will tell all my friends and family to avoid Wesbank in future. This is not a huge amount but it is all about the principle set. I will never recommend Wesbank to anyone.