Wesbank poor service and useless Third Party products

Item: WesBank
Rating: 1
Author: Johan S

A lady from Wesbank phoned me to to sell me an extended warranty on my vehicle, when my vehicle went in for service I had to pay because nobody could find the policy, Now Wesbank doesn't want to cancel the policy, apparently it is a third party product. Wesbank's service is poor in any at all, they are quick to finance and take money, but they are very poor in feedback and trying to help customers.

Helpful (0)

Replies (2)

WesBank's replyOfficial

18 Oct 2018, 08:26

Dear Johan Strydom,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7D1B9

Regards,

WesBank Service Resolution

WesBank's reply18 Oct 2018, 08:26

Official

Dear Johan Strydom,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7D1B9

Regards,

WesBank Service Resolution

Johan S's updateReviewer Update

26 Oct 2018, 05:36

I want to thank Wesbank for sorting out this issue for me, very professional service after I have logged my complaint. Wesbank lived up to their promise

Johan S's update26 Oct 2018, 05:36

Reviewer Update

I want to thank Wesbank for sorting out this issue for me, very professional service after I have logged my complaint. Wesbank lived up to their promise