wesbank poor service and statement dispute

This is the worst service I have ever received.. having problems with my car loan statement, not getting through to Wesbank since last year 2020, as the excuse is al the time COVID.... operators working from home..... My bank statement, together with statement on my wesbank account and when finally reaching a operator the statement she gives on the system is different.... 3 statements all showing different outstanding value.??? when trying to resolve the issue via their some called good service service@wesbank email you just get nowhere...... dealing with someone different everytime, have to explain to them everytime the issue and still they just send me a settlement value which is more than my current advance amount value in my account...... worst ever.... wil not use Wesbank again after I can just settle my account.