WESBANK - POOR SERVICE

I was looking to purchase a vehicle on finance and opted for WesBank as I bank with FNB and wanted to keep it in the same stable - bad move on my part.

My experience was ********** from the start. Communication i.e. returning calls or responding is their downfall.

I sent quite a few emails to the Finance Marketer who I dealt with regarding an add on (finance was eventually approved and vehicle is in my possession), he has not responded. I also called their customer service department yesterday at 14h38 and was assured that someone from the leads team will call within 2 hours. Still no call. Not sure whether she meant within 2 days 🤔. I can understand that some staff may still be on leave but surely there should be contingency plans in place. Wouldn't want to deal with them again but unfortunately I am stuck with them for the duration of the contract.