Wesbank poor service

Wesbank has provided me with the most awful assistance I've ever received from a financial institution. I had an overdue balloon payment which I had to start repaying in January but I was only informed of it in February. I have been tirelessly trying to submit my refinance application documents for the last few months but every time I call the care center I am presented with a new problem, a new marketer and a request for more information. This process has been so tiresome because no one has been able to adequately help me. My problem has been persisting and ongoing and even though I am facing the imminent possibility of my car being repossessed the "excellent marketers" show nothing but rudeness toward me. They're unkind, unhelpful and have no sense of speaking to clients. It's a displeasure calling into the care center but emailing is even more futile. Marketers don't respond to emails unless they're trying to be ****y and are very unwilling to listen and be of assistance.