MK
Michelle K
1 reviews | Active since Jan 2016
17 Feb 2022, 07:15
Wesbank - poor response855
Good day. I am living abroad and received an email from Wesbank stating that I had been charged for something on an account I no longer have. I have responded on email only to receive a noreply reply, I cannot call the number as I am overseas and the help email keeps sending me the same response. Please can somebody from Wesbank contact me so we can resolve the issue. I have even had my South African family try to call the number provided in SA and the number just rings. This is most frustrating. Please contact me via email Michelle King
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WesBank's replyOfficial
17 Feb 2022, 10:48Dear Michelle K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply17 Feb 2022, 10:48
Official
Dear Michelle K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution