1 reviews | Active since Jun 2015
Wesbank - Poor Poor Customer Service
.I purchased a Land Rover Discovery 3 from an accredited Wesbank Motor dealership, Paarlweg Motors in July 2014. A Motorite Prestige Plus motor policy was procured and the financing done via Wesbank. The vehicle broke down on 26th of December 2014. I promptly took this matter up with the Consumer Protection Act mediator. The MIOSA ombudsman ruling was in my favour. Paarlweg Motors responded to this ruling: not liable for the repair costs or financial assistance. I have at current been without a vehicle for the last 6 months. Repair costs to the vehicle have amounted to in excess of R100 000.00 <br> Wesbank : No feedback received from any Wesbank representative during this 6 month period.This after numerous calls and e-mails.I have diligently been paying my monthly vehicle and insurance instalments. Clearly your accredited vehicle dealership is not adhering to the CPA and does not abide by the ruling of the MIOSA ombudsman. Is this the type of vehicle dealership you associate with?Motorite : You have authorised a policy payment for a failed part, that should not have been authorised at all - *****? FAIS ombudsman will be notified .Please sort this mess or refund me.
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
We reconfirm that WesBank is a service driven organization that goes to extraordinary lengths to render unparalleled service excellence and to assist our valued customers whenever the need arises. To this, we have request that you substantiate the allegations made herein by providing the assessment from the MIOSA to enable us to revisit this case however the same has not been forthcoming. The burden of proof in and mediation and litigation alike rests with the plaintiff and as such, the Bank is only in a position to intervene or take decisive action once a case is proven beyond a reasonable doubt.
As an asset financier, the Bank's influence is limited only to the finance Agreement, does not extend to neither the services rendered by Goods suppliers nor their agents and we do not have authority or jurisdiction over service related complaints for the respective dealer because the same is a separately registered legal entity.
Direct contact details have been provided for the submission of new or further evidence.
Kind regards,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
We reconfirm that WesBank is a service driven organization that goes to extraordinary lengths to render unparalleled service excellence and to assist our valued customers whenever the need arises. To this, we have request that you substantiate the allegations made herein by providing the assessment from the MIOSA to enable us to revisit this case however the same has not been forthcoming. The burden of proof in and mediation and litigation alike rests with the plaintiff and as such, the Bank is only in a position to intervene or take decisive action once a case is proven beyond a reasonable doubt.
As an asset financier, the Bank's influence is limited only to the finance Agreement, does not extend to neither the services rendered by Goods suppliers nor their agents and we do not have authority or jurisdiction over service related complaints for the respective dealer because the same is a separately registered legal entity.
Direct contact details have been provided for the submission of new or further evidence.
Kind regards,
WesBank