Wesbank Poor Customer Service

Around May Wesbank consultant called me to sign a contract for my ballon payment on my car. She also made me aware that I was paying for a Wesbank insurance for about 10 months (VAP), she asked if I had my own insurance which I confirmed because I never stayed without insuring my car. I was advised by her to contact Wesbank services for a refund. I thought it would be a smooth process but it took months and get my refund , someone decided to only refund me one month of about 10 premiums that I was made to pay without my approval . I the send several emails and even called to date I’ve been getting empty promises by the automated response machine and been send from pillar to post. I lost confidence in their customer service. I’ve been a loyal client who timorously pays her premiums as I should but not that I am claiming back my money Wesbank is not returning the favour. They failed to conduct a simple investigation by back tracking, transactions from the day the deducted my account and reimbursed me. I provided my proof of insurance which dated back prior to when the deductions commenced. I am a disappointed client, and lost trust in them