Wesbank poor customer service!!!

I have been trying to acquire my paid up vehicle documents from October 2022. I reside in Welkom, drove to Bloemfontein Wesbank and I was told only 1 person works with cars. I mean free state wesbank headquarters and only 1 person to assist. I was told they're out for lunch and I should wait. I waited and then I was told that they are back from lunch but cannot see anyone. So I was given information paper having an incorrect email address.

15 months now and I am unable to get assistance from Wesbank. They're quick to demand their money but disappear into thin air when they need to provide services. I'll never purchase a vehicle through Wesbank again.