1 reviews | Active since Jun 2015
wesbank poor communication and different feedbac
I have a vehicle finance with wesbank . .I was involved in a car accident and the car was a write off.my insurance is willing to settle my car but wesbank is delaying the process by not submitting the original registration certificate to my insurance so they could settle the vehicle. I got an sms from wesbank saying it takes about 10 days to process the whole thing but that 10 days has elapsed and still the certificate hasn't been handed over to my insurance..I had to call them and two different consultant .gave me two different stories..I find this very inconvenient. I wont accept this at all I need these car settled and for that to happen wesbank must just pull up their socks and stop being ***********. I need my car settled .
Thank you for bringing this your concerns to our attention and let us use this opportunity to apologise for not responding to your query sooner.
As a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. Direct has been made subsequently and we finalized the matter.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this your concerns to our attention and let us use this opportunity to apologise for not responding to your query sooner.
As a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. Direct has been made subsequently and we finalized the matter.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank