Wesbank poor communcation and feedback on settlement
Our motorbike was ****** in November we asked a settlement letter from the bank and insurance settled the vehicle to date my debit orders is still going off and two months later no feedback from Wesbank on whats going on. Account shows the insurance monies as a minus on statements but next debit order run is still dated for this month. Varios emails to Wesbank and Ntsangani, Miles, but still no news.
Poor communication and no feedback to clients
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Replies (2)
WesBank's replyOfficial
10 Jan 2019, 11:18Dear Barbara-ann Jekels,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS867EC.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS867EC.
Regards,
Clara
WesBank Service Resolution
WesBank's reply10 Jan 2019, 11:18
Official
Dear Barbara-ann Jekels,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS867EC.
Regards,
Clara
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS867EC.
Regards,
Clara
WesBank Service Resolution
's updateReviewer Update
10 Jan 2019, 11:30Problem attended to and paid up letter received . Still took two months to attend to . But sorted now.
's update10 Jan 2019, 11:30
Reviewer Update
Problem attended to and paid up letter received . Still took two months to attend to . But sorted now.