Wesbank poor and messy service!

Unfortunately I have to give them a star to make the review, but by golly, after 72 months of paying my premiums, now all of a sudden this bunch come with "shortfall" issues (debit orders for 72 months). Also had to fight as they decided it is worth it to take a double payment on month 72 and I struggled with the call center as they couldn't help, so I had to resolve it on my own using a lot of airtime. Some of my calls to them lasted 49 minutes. I for one will never use them again and I have shared my experience with them with my family and friends. U can call them,l and arrange things, but be prepared that the end result will be a mess. They should be ashamed and now I will have to do the change of ownership part. I dread to think what mess will await me during this process.