IM
Itumeleng M
1 reviews | Active since Feb 2019
25 Jul 2022, 02:29
WesBank please provide clarity
Why has WesBank debited my account while my car was settled? Should I reverse the transaction, or will WesBank refund me?
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Replies (2)
WesBank's replyOfficial
25 Jul 2022, 10:06 Dear Itumeleng, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply25 Jul 2022, 10:06
Official
Dear Itumeleng, We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
IM
Itumeleng M's updateReviewer Update
26 Jul 2022, 05:46Kindly note that I have sent proof that account number *** is paid up. I therefore kindly request a refund of the instalment that was deducted on 25 July 2022. Kindly note that my request is urgent. Your prompt response will be highly appreciated
IM
Itumeleng M's update26 Jul 2022, 05:46
Reviewer Update
Kindly note that I have sent proof that account number *** is paid up. I therefore kindly request a refund of the instalment that was deducted on 25 July 2022. Kindly note that my request is urgent. Your prompt response will be highly appreciated