KZ
Kay Z
1 reviews | Active since Jul 2020
19 Jul 2020, 09:39
WESBANK PLEASE ASSIST!
WESBANK PLEASE ASSIST!
I work in the hospitality industry and we were affected by covid mid March and lastly got my salary in February .l app**** for the payment holiday and only got the automated email response and nothing else.Been emailing but no response whatsoever only to receive a call on Friday being told about a field agent who will call me. l am confused as l do not know what really is happening right now. ls this how you do business ?All the months lve been paying for my car even when l was unemployed l made sure l paid now something that l have no control over happens and l need your assistance and there is no one to respond to my emails ?
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WesBank's replyOfficial
20 Jul 2020, 08:58Dear Kay
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply20 Jul 2020, 08:58
Official
Dear Kay
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution