Wesbank playing for time with refund

I paid extra on my company vehicle and although I told them to capitalize the extra amount, this was never done. The vehicle has been paid off end December 2022 and the full debit order was deducted although smaller amount was outstanding. Spoke to Wesbank on 9 January 2023 requesting refund as well as natis papers and was told 48 hours. After 10 days I started complaining and all of sudden "Know Your Client" is sending me documents which I completed and then they started phoning to confirm all my document answers over the phone, absolute crazy, just a nice way to waste my time! Today is 2 weeks since refund was requested. Just spoke to Wesbank Consultant who told me refund was loaded on Friday will be another 5-7 working days. Wesbank is destroying a good relationship with this behaviour. The debit order was paid every month with no issues, but getting my money from them is a nightmare and filled with nonsense excuses. Super sad.